We provide a 1 year repair or replacement warranty for all our products, at our discretion. This warranty includes faults and defects attributed to manufucture/software design but excludes anything caused by the user. This warranty only covers intended use (i.e. indoor educational setting on a flat surface) and specifally excludes outdoor environments, moisture, or excessive mechanical shock such as being dropped from a height.
This warranty specifically excludes:
- any user caused damage other than intended use
- incorrect battery installation
- incorrect battery charging
- excessive discarging of batteries
- leaving batteries in a low charge state
- excessive force used on components such as USB ports
- excessive load or force
- dropping from a height
- exposure to moisture
- exposure to heat eg. leaving on hot bitument in direct sunlight (don’t use our hardware if ambient temperature is above 40 degrees celcius.